Campus services · Data · AI

Selected work

Three examples from my work with teams at UC San Diego. Each covers the problem, my role, and what the team delivered.

Campus services · 2012

Campus websites that work across devices

The problem: Campus information needed to work on phones and tablets as well as desktop computers.
My role: I directed the Campus Web Office and wrote about our rollout in 2012.
The team’s work: Our team built responsive CMS templates and adapted shared application layouts so campus units could use the same approach.
The result: By October 2012, the approach was in use on more than 30 academic and administrative websites, following the campus homepage launch that January.
A lesson: As I noted in that account, building templates for responsive design from the start was easier than retrofitting them later.

Data & analytics · 2019–2022

The problem: Understanding enrollment, progression, and student needs required data from multiple systems.
My role: I served in project governance and as the escalation contact for the Student Activity Hub, as documented in the project archive.
The team’s work: The team created a central repository of student data for analysis in Cognos and Tableau. UC Merced and UC San Diego later collaborated on advising support.
The result: The hub launched on January 21, 2019, according to the project archive. The two-campus collaboration received the Silver UC Collaboration Award in 2022.
A lesson: The design shows how shared student data can support a specific task: identifying students who may need advising.

Institutional AI · 2023–2025

The problem: Staff needed help with administrative work and questions about campus policies and processes.
My role: I work on TritonGPT within IT Services, alongside Operational Strategic Initiatives and campus partners. I have coauthored articles and spoken publicly about the work.
The team’s work: The teams developed specialized assistants, connected university content, and expanded access through a pilot and phased rollout.
The result: The university reports employee access in spring 2024 and student access in June 2025. Its November 2025 account also documents adoption by other institutions.
A lesson: In the university account, I emphasized the value of curated campus material in helping TritonGPT give useful responses to campus questions.

For applications and smaller builds, explore Projects.